Frequently Asked Questions
Q: Is raw feeding safe for my dog?
A: Yes, when handled properly. Raw feeding can provide excellent nutrition for dogs of all ages and breeds. We're here to guide you through safe handling and storage practices.
Q: How do I transition my dog to raw food?
A: We recommend a gradual transition over 7-10 days, slowly mixing raw food with your dog's current diet. Pop in and we'll talk you through the process based on your dog's specific needs.
Q: How much raw food should I feed my dog?
A: Generally, adult dogs need 2-3% of their body weight daily, but this varies by age, activity level, and breed. We can help you calculate the right amount for your dog.
Storage & Handling
Q: How long can I keep raw food in the freezer?
A: Raw dog food stays fresh in the freezer for up to 6 months. Once defrosted, keep it refrigerated and use within 3-4 days.
Q: How do I defrost raw dog food?
A: The safest method is to defrost in the fridge overnight. Never use a microwave to cook or defrost frozen dog food as it can lead to uneven heating, potentially causing bacteria growth and altering the food's nutritional value.
Q: Do I need a separate freezer for raw dog food?
A: Not necessarily, but many customers find it helpful. As long as you store it properly sealed and maintain good hygiene, you can use your regular freezer.
Products & Services
Q: What brands of raw food do you stock?
A: We carry premium brands including Natural Instinct, Nutriment, Paleo Ridge, and Natures Menu - all carefully selected for quality.
Q: Do you only sell dog products?
A: Yes! We specialise exclusively in dogs, which means we can focus on providing the best products and advice for your canine companion.
Q: Can I get advice about my dog's diet?
A: Absolutely! We're always happy to discuss your dog's nutrition, whether you're new to raw feeding or looking to optimise their diet. While we're not vets, we have extensive experience and knowledge to share.
Practical Information
Q: Where are you located?
A: We're at Royal Clarence Marina in Gosport - a lovely scenic location with plenty of parking.
Q: What are your opening hours?
A: Monday-Friday: 9am-5:30pm, Saturday: 10am-4pm. We're closed Sundays.
Q: Do you offer delivery?
A: Yes! We offer free local delivery within PO12 and PO13, with national delivery options coming soon.
Q: Can I return products?
A: Due to food safety regulations, we can't accept returns on frozen food. For other products, we're happy to help - just get in touch.
Health & Nutrition
Q: My dog has itchy skin - can raw feeding help?
A: Many customers report improvements in skin and coat condition after switching to raw. Come in and we can discuss your dog's specific issues and recommend suitable options.
Q: What natural treats do you recommend?
A: We stock a range of natural treats including our popular hairy rabbit ears, bangers, meat sticks, and liver jerky - all from trusted suppliers like Nova Dog Chews and Anco.
Q: Do you sell supplements?
A: We're expanding our range of healthy supplements based on customer demand. Ask us about what we currently have in stock.